Refund and Return Policy

Your Rights And Our Commitment

This Refund and Return Policy ("Refund Policy") applies to all C.O.R.E. Athlete Inc. programs ("Programs") offered, including group training, private training, and club team training. By registering, you agree to these terms, which comply with the Business Practice and Consumer Protection Act (BPCPA) of Ontario.

Cancellations by Participants:
- Cancellations 48 hours before the Program start date: Full refund, less $25 CAD non-refundable administrative fee.
- Cancellations 24 hours before the Program start date: 50% refund
- Cancellations less than 24 hours before the Program start date: No refund.
- To cancel, email core.athletetraining@gmail.com with your request and Participant details.
Cancellations by C.O.R.E. Athlete Inc.:
- If we cancel a Program for any reason within our control, you may choose a full refund, credit for future use, or transfer to another available Program of the same value.
- For cancellations due to force majeure (e.g., natural disasters, government orders), we will offer a pro-rated refund or credit, at our discretion.
No-Shows:
- Participants who do not attend a registered Program without prior cancellation notice are not eligible for a refund.
Medical Exceptions:
- Refunds for medical reasons may be granted with written documentation (e.g., a doctor’s note) submitted within 24 hours after the missed Program. Approval is at our discretion, and a $25 CAD administrative fee may apply.
Processing Refunds:
- Approved refunds will be processed within 14 business days and returned to the original payment method. All refunds are in CAD.
Consumer Rights:
- This Refund Policy does not affect your statutory right under the BPCPA, including any applicable cooling-off periods for online purchases.
Changes to Policy:
- We may update this Refund Policy. The current version will be posted on our website with the "Last Updated" date.

Last Update: 08/17/2026

For refund requests or questions, contact us at core.athletetraining@gmail.com.